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Frequently Asked Questions

Stories for Life is a free service and always will be, but if you plan to record lots of video stories, and want to benefit from additional features including 'Personal Messages' that can shared with specific family & friends, then SFL Premium gives you additional storage and also enables you to share longer video stories (4 minutes per story Vs 3 minutes for free members). Premium Members also get priority support responses from our team.
Facebook is an excellent platform for connecting you with friends and family, and sharing photos, videos and ... pretty much anything! And YouTube is the biggest video sharing platform on the net, but neither of them are designed to help you compile an engaging autobiography of your life. Stories for Life is specifically designed to help you curate and share the story of your life with rich, engaging stories about your life and the experiences that have shaped it along the way - all told by the best qualified person to record your stories, you. And whilst you might not want your great grandkids browsing Facebook to understand what you were like when you were their age, your social channels should form part of your digital legacy, so we've made it easy to add your social channels to your SFL profile page. Once you've added them, visitors to your page can easily access your profile on Facebook, YouTube, Instagram or any of the social channels you use.
SFL Concierge is a full service where we interview you and create all parts of your SFL profile for you. It's ideal for people who want to capture their stories and create their own lasting autobiography, but don't feel comfortable recording themselves, or don't have access to a computer. It's also a popular gift for aging parents and grandparents, ensuring precious family stories are safely captured and made available to future generations. If you'd like to learn more, or purchase our Concierge service, you can get in touch by using the contact form or simply email us: hello@storiesforlife.me
If you have a decent Internet connection, then it should between 3 and 5 minutes to save and upload each of your video stories. However, there's a few reasons why it might take up to an hour per video story. If you're using your computer or smart phone at a particularly busy time of day then others will be sharing your connection, so it will run slower than usual. Also, if you've recorded a longer video story then it will be a bigger video file, and will take longer to process and upload to our secure servers. If it's running slow use the time to think about your next story, or return to your SFL page at a less busy time of day when the Internet is running faster.
Only Premium members have access to create Personal Messages, whereas all members can create Stories. The main difference is that Personal Messages have additional privacy settings and allow you to save them for specific people, whereas your Stories will be available for everyone to view (once your SFL page is live, you can keep you entire SFL page hidden if you want to).
This can happen if you upload a video file instead of recording your story directly through our site. When you record directly to SFL, you have up to 3 minutes recording time per story (Premium and Concierge members can record for up to 5 minutes per story). When you upload a pre-recorded video file, it should also be 3 minutes or less (5 minutes for Premium & Concierge members), otherwise it will automatically trimmed by our site during the upload process. So if you upload a 10 minute pre-recorded video story, only the first 3 minutes will appear in your list of SFL stories. We suggest you use a simple video editing tool to chop your videos into parts if they're longer than 3 minutes, or consider upgrading to our Premium service for additional storage space.
We use an industry leading SSL secure certificate from Digicert to protect your experience when using our site, and your stories are stored on Amazon's cloud, the same environment trusted by millions of companies across the world. However, despite our combined efforts to protect your data, any information you share via the Internet may end up in the public domain, so please keep that in mind when recording your stories.
Try the password recovery option on the login page, and if that's still not working, get in touch with us via email: support@storiesforlife.me and we'll do our best to help out.
Locked profiles have been locked by the profile owner, so there are only two circumstances that will enable their profile to go live. 1) If the profile owner changes their profile status to 'live', or 2) If the profile owner has passed away, in which case we will require proof in the form of a death certificate before we make their page live. We will also attempt to contact the page owner before changing their profile status to 'live'.
Get in touch with us using our contact form, or send an email directly to accounts@storiesforlife.me and we'll look forward to helping you out.
Get in touch with us using our contact form, or send an email directly to support@storiesforlife.me and we'll look forward to helping you out.
If you've paid for a Premium or Concierge membership, then it's a one-off payment so there's no need to downgrade as you've already paid for the extra features. If you're looking for a refund for any reason, then get in touch via our Contact Form, or email us directly: accounts@storiesforlife.me
You can delete your account within 'Your Account' > 'Manage Membership'. Scroll to the end of the page and click on the big red 'Delete Account' button. This can't be undone, so proceed carefully!
You can create Remembrance pages on behalf of deceased family and friends. Login to your SFL profile, click on 'Remembrance Pages' within the main menu, and then follow the instructions to create new Remembrance pages. They'll look very similar to a SFL profile page, but with fewer options. Free members can create and manage up to 10 Remembrance pages, but if you exceed your data allowance you won't be able to create more Remembrance pages so go easy on the video content, or upgrade to a Premium Membership for 10GB data.
You can, but you'll need to use their email address, as each SFL profile is associated with a single email address. We plan to add a group account allowing members to manage multiple pages on behalf of others, but for now you simply need to create a new profile for each person using different email addresses. However, you can set up almost unlimited 'Remembrance pages' for deceased friends and family. Simply login to your account and select 'Remembrance pages' from the main menu, then follow the prompts to create Remembrance pages.
As often as you like! But at a minimum, we suggest every year as both you and your relatives will be fascinated watching how your thoughts change over time. Imagine being able to see your Grandparents talk about their dreams for the future as 21 year olds, and then again at 40 ... 60 ... 90.
The SFL Life Checker is a simple tool that allows you to keep your SFL profile hidden until you're no longer around. This feature is useful for members that want to record their stories, but keep them private until they've passed away. By default your SFL page will be publically available, but you can set your page to hidden and our Life Checker will contact you periodically via email to see if we should post your page live. However, even once your page is live, you can choose to keep your Private Messages hidden and only available to specific people.
You shouldn't really need more than one SFL profile, unless you want to set up profiles on behalf of friends and family members in which case you should create their profile using their email address, as each SFL profile is associated with a single email address. We plan to add a group account allowing members to manage multiple pages on behalf of others, but for now you simply need to create a new profile for each person using different email addresses. However, you can set up almost unlimited 'Remembrance pages' for deceased friends and family. Simply login to your account and select 'Remembrance pages' from the main menu, then follow the prompts to create Remembrance pages.
We suggest you (or they) set up a free SFL profile first of all, and then go to 'Your Account Details > Manage Membership' where you have the option to upgrade to a paid SFL Concierge service. Or you can get in touch using our contact form, and submit a request to discuss purchasing SFL Concierge for yourself or a family member.
It depends how you've set up your privacy settings. You can either set your profile to 'Go live now' which means anyone who visits storiesforlife.me can search for and view your profile (except for any 'Personal messages' that you have marked as private). Or you can set your page to 'Stay hidden until you're no longer around' which keeps your SFL page private until a later date. In this case it will appear as 'Locked' and only you will be able to access your profile and make updates once logged in.
It could be for a couple of different reasons. You might have set it to 'Go live when I'm no longer around' which means it will appear as a 'locked' profile to anyone who's searching for it, including you when you're not logged in. Or it could be because you haven't added a profile photo yet; only SFL profiles with a profile photo will be visible on the website so go ahead and login to upload a happy profile photo if you haven't already.
Every SFL profile has a 'Report' button in the bottom right of the profile photo. Click that button and tell us why you believe the profile is fake or in breach of our terms, and we'll sort it out.
Actually, Premium SFL members can record for up to 5 minutes per story, but we've found that 3 minutes per topic or story is a good amount of time. In fact, in can seem quite long when it's just you speaking, so give it a go and if you need more time for your stories you can simply save 'Part 1, 2, 3 etc' across several recordings, or consider upgrading to our paid membership with up to 5 minutes per story, the option to create Private Messages and more storage space to save even more stories.

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William, 2018.04.11

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